12.1 You reckon that you are allowed to communicate your personal information according to the laws of your country of residence.
12.2 Any personal information collected is stored on a computer database which allows us to contact you regarding your subscription and/or Ogrine orders, or, in a more general manner, to provide customer services, to verify your identity during correspondence with Support or to give you access to your Account.
According the Data Protection Act of January 6th, 1978, you are entitled to access and modify information about yourself. You can exercise this right through Support, http://support.ankama.com
, or by post, ANKAMA - Infos Personnelles, 75 bd Armentieres, BP 60403, 59057 Roubaix Cedex 1, FRANCE, stating your first name(s), last name, e-mail and home address and providing proof of your identity.
You also have the right to oppose the storage of your personal information, if you have a legitimate reason for doing so.
12.3 The personal details you sent us may be shared with other Ankama subsidiaries in countries outside the European Union, particularly Brazil and Singapore.
Ankama may also share your personal details with third party service providers situated outside the European Union, particularly Canada and the USA.
These details are sent to recipients outside the European Union to build good customer relationships. Ankama has taken every necessary precaution to ensure that your personal details are sufficiently protected either under contractual clauses established by the European Commission, or because these transfers are carried out for an American company which complies with the Safe Harbor principles.
12.4 Except in cases foreseen by section 12.3, the Company commits to not communicate your personal information to any third party, and to make every effort to prevent the dissemination thereof, unless specifically authorized by you. The Company reserves the right to prosecute anyone attempting to access personal information that does not concern them.
12.5 The Company is under no obligation to provide information linked to a specific Account, even if requested by a user, except to competent authorities as part of a criminal investigation. You acknowledge and consent that Ankama may provide your electronic communications and data, including e-mails and chat logs if applicable, to such government authorities, without any liability to you or any third party. You hereby provide your consent to such actions.
12.7 The Company reserves the right to collect certain information about your computer (IP, ISP, configuration of hardware and software), notably when you install any game published by Ankama and in case of modifications made to your computer’s hardware. We can use this information for statistical purposes (notably, to improve game performance) and to aid bug management.
12.8 The Company also reserves the right to collect certain information based on your in-game activity (including the log and history of all data exchanges, connection log and history).
12.9 The Company may use this information as it sees fit, notably to improve the in-game experience and to ensure the terms of this Agreement are respected.
12.10 All information contained on the servers may be used by the Company to carry out any type of control for the purposes of prevention and sanction.